PRESERVA and all the brands that appear there are registered trademarks of PRESERVA COLOMBIA S.A.S.
PRESERVA COLOMBIA S.A.S. is a commercial company in charge of providing services and products related to the conservation and maintenance of the environment aimed at legal entities and natural persons at a national and international level. PRESERVA COLOMBIA S.A.S. It is identified with NIT 901.365.444-1, domiciled in the Republic of Colombia at the address Carrera 11 # 93-53.
This portal is created for your peace of mind and well-being and therefore its use will be carried out under your responsibility: When you enter our Site, you accept all the content of these legal terms and our privacy policy, That is why it is essential that before using any of the facilities, services or applications of our Site, you carefully and carefully read the following terms and conditions that govern the relationship established between the person who accesses, uses, views or enters this site. Website (the User) and PRESERVA COLOMBIA S.A.S.
If you do not agree with these terms or do not share them, please do not use this page and/or refrain from making purchases or using it in any way. These terms and conditions may be modified at any time by PRESERVA COLOMBIA S.A.S. and for its notification, its publication on the Web page will suffice. Additionally, PRESERVA COLOMBIA S.A.S. reserves the right to update, modify or delete the information contained on the website, and may even limit or not allow access to said information, without prior notice.
By entering our Site you accept the conditions of use set forth below:
This website corresponds to the e-commerce page of PRESERVA S.A.S. which brings together the characteristics of a virtual store specialized in the sale, marketing of products and/or services related to the environment and environmental conservation.
PRESERVA S.A.S. is not responsible for the content or information described on other pages directed by links, whose privacy policies and conditions of use must be consulted by the user.
- PRESERVA COLOMBIA S.A.S. Through this website, in no case does it send messages or make offers of services or products, aimed at minors, it does not collect their personal or general data and it does not contain information or content that may harm, harm or threaten privacy or integrity. personal and/or emotional of minors.
- PRESERVA COLOMBIA S.A.S. In the operation of its website it does not generate, disclose or send information, content or messages of an illicit, pornographic, violent, discriminatory, racist or sexist nature.
- This website may have links or hyperlinks to other websites or to documents located on other websites owned by other companies, people or organizations other than PRESERVA COLOMBIA S.A.S. Only by the fact that the user accesses another website or an individual document located on another website, through a link or link established on the website of PRESERVA COLOMBIA S.A.S. The user is subject to the conditions of use and the privacy policy of the website to which the link refers.
- Neither PRESERVA COLOMBIA S.A.S., nor the people who coordinate, manage or update this website will be responsible in any case for the content, scope, veracity, validity, integrity, authenticity or legality of any information that the user locates on another website, unless through a link or a link established on the website of PRESERVA COLOMBIA S.A.S.
- The contents and services of the PRESERVA COLOMBIA S.A.S. website are public knowledge, therefore, acceptance of these conditions of use is an essential requirement for the user or any person to make legitimate use of it.
- Acceptance of these conditions of use, by the user of this website, will take place when any of the following events occur: i) Provision of data in the registration forms of the website. ii) The use of the acceptance, security or access mechanisms to the website established by PRESERVA COLOMBIA S.A.S. iii) Consultation of any content incorporated into the site. iv) The purchase of any of the goods that PRESERVA COLOMBIA S.A.S. provides to users through this website.
- Once the USER makes the decision to purchase a product through the Website, they must register by filling out the form that the Website provides for creation as a USER and for express acceptance of the General Terms and Conditions and acceptance. express of the Personal Data Processing Policies and the purposes of the use of the information. In addition to the requirement of filling out the form, the interested party must be over 18 years old to be able to register as a USER. If the USER is created and the General Terms and Conditions are accepted, the purchases made will be regulated by the conditions listed below:
- The USER or Buyer may make their purchase online by paying through a debit card, credit card, electronic payments by PSE, or in cash at Efecty and Baloto points. For this purpose (use of credit cards), the USER must inform the card number, the expiration date of the card, the three (3) security digits, as well as the name of the card holder as they appear. on the respective card, at the time you place the order in question. The product(s) will include the price(s) within which VAT is included, the description of the characteristics, details and specific conditions of the product(s) object of the purchase, if there is any discount, as well as the conditions under which it is carried out, the date on which the activity begins and the quantities of products available (Stock).
- The goods, products and services offered will only be provided in Colombian territory. The foregoing is without prejudice to the fact that registered USERS, not residents of Colombia, may make purchases, as long as the payment for the product(s) is made in the national territory.
- PRESERVA COLOMBIA S.A.S. You may communicate by email or by any other means provided by the USER, to confirm the details of your purchase in order to inform you about its status.
- The prices published on the Website are the prices in force at the time of each query, once the USER finishes making the query or finishes browsing and/or purchasing on the Website, the established price offer may vary as established. PRESERVA COLOMBIA S.A.S.. In any case, the USER will only be obliged to pay the price that they have accepted for the product and that appears reflected in the summary of the transaction before giving their definitive consent to purchase the product(s).
- The prices of the products and services available on the Website are valid and valid on the Website and will not be applicable to other sales channels, such as other electronic sales sites.
- The prices will be determined, depending on the type of business, to the quantity and time conditions described in the invoice. However, PRESERVA COLOMBIA S.A.S. may change its prices without prior notice to the Grower and the one in force at the time of dispatch of the merchandise will prevail.
- Purchases made on the Website will be understood to be made as a sale, for which it is understood that the item and price will be the product(s) purchased, at the price that appears at the time of purchase. . The USER’s declaration of willingness to purchase is understood to be expressed in the Terms and Conditions established here, at the time of selecting the “buy” option and accepting the Terms and Conditions of the Portal. PRESERVA COLOMBIA S.A.S. reserves the right of ownership and ownership over the product(s) object of the respective purchase and sale, until the respective payment is made.
- PRESERVA COLOMBIA S.A.S. reserves the right to request proof and/or additional data for the purpose of corroborating the USER’s personal data, both before, during and after any transaction, or at the time of payment of the products, as well as to temporarily or permanently suspend those USERS whose data have not been confirmed.
The foregoing without prejudice to the rights and guarantees conferred to the owners of the information in accordance with the provisions of Law 1581 of 2012 (Personal Data Protection Act). - The personal information that the USER provides to the Website will be secured by an access code, of which only the USER will be aware. The latter is solely responsible for the security and use of the access code, therefore, the USER undertakes to notify the Website immediately and by suitable and reliable means of any unauthorized use of their account. by any of the following means: website link: https://www.preserva.bio/en/ or email info@preserva.bio
- The account is personal, unique and non-transferable. It is prohibited for the same USER to register or have more than one account. In the event that the Website detects different accounts that contain matching or related data, it may cancel, suspend or disable them. PRESERVA COLOMBIA S.A.S. is not responsible for any damages or losses resulting from misuse, omission or interpretation of the information contained on the website, since the USER understands and accepts that he or she is aware of the terms and conditions to which the use of the site is subject. Therefore, any person who does not accept these terms and conditions must refrain from using it.
- The Website reserves the right to reject any comment or publication, at any time, that goes against our corporate principles, without being obliged to communicate or explain the reasons for its decision and without this generating any right to compensation or compensation.
- To avoid any fraud, the USER must notify through the Website any fraudulent movement on the card used to make purchases on the Portal. This notification must be made to info@preserva.bio in the shortest possible time, so that the Website can carry out the appropriate control and prevention efforts with the payment platform.
- The USER acknowledges that circumstances beyond the control of PRESERVA COLOMBIA S.A.S. may arise. that imply that the Website or the platform is not operational for a certain period of time. In such cases, the Website will try to restore the portal and the system as quickly as possible, without being held liable.
- PRESERVA COLOMBIA S.A.S. guarantees for its products, in cases where the effectiveness of the guarantee applies, as a first option the free repair service for any factory defect including the labor necessary for diagnosis and repair only within the guarantee period. The warranty conditions are available within the website.
- The Website contains links to third parties to make payments corresponding to the product(s) purchased, PRESERVA COLOMBIA S.A.S. is not responsible for the collection, storage and processing of personal data carried out by these third parties and/or the content of their websites. If the USER has questions about the use of their personal data by said third parties, they should refer to the privacy policies of each of them.
- USERS will have the rights recognized by Law 1581 of 2012 for the processing of their data, and may at any time update or request the revocation of the authorization and/or deletion of their Personal Information. For this purpose, the Buyer may, through Line 6767799, update, modify and/or delete the data that has been registered on the Portal. Likewise, the Buyer may stop receiving news from PRESERVA COLOMBIA S.A.S. to your registered email following the corresponding instructions.
- In the same way, PRESERVA COLOMBIA S.A.S. makes available to its USERS the following customer service lines available to respond to requests related to purchases made through the Website, or to request information corresponding to the handling of their personal data. Likewise, through the aforementioned Portal, the USER or Buyer may send their queries, comments or suggestions using the “contact us” option and filling out the required fields there. Email info@preserva.bio and the website.
- The USER, in all cases, guarantees the veracity and accuracy of the personal information provided on the website and undertakes to keep it duly updated. PRESERVA COLOMBIA S.A.S. is not responsible for the veracity of the information provided by the USER.
- PRESERVA COLOMBIA S.A.S. reserves the unilateral right to make any changes it deems appropriate to these Terms and Conditions at any time and without prior notice. The General Terms and Conditions applicable to a specific transaction or purchase are those in force and accepted by the USER at the time of making the respective purchase. Any changes to our data protection policy will be published on the website.
- In compliance with the provisions of paragraph of article 50 of Law 1480 of 2011, we remind our USERS that they can consult the page of the Superintendence of Industry and Commerce of Colombia (competent regulatory authority to protect consumer rights) in the following links: https://www.sic.gov.co / https://www.sic.gov.co/es/web/guest/proteccion-al-consumidor.
- Availability and Shopping Cart: The availability shown on our page is indicative and corresponds to calculations made each day in the store’s inventories. For this reason, it does not represent a commitment to separate products. In the event that your transaction is completed and the product is out of stock, a full refund of the purchase value will automatically be made. When a product is added to the shopping cart, the quantities can be changed or the products eliminated according to the customer’s decision. The shopping cart is indicative and does not represent a quote or commitment to maintain prices in our stores or in the web page.
- Billing: The client authorizes and agrees that PRESERVA COLOMBIA S.A.S. Send the invoice corresponding to your purchase to the email address provided at the time of registration.
In consideration of the terms and conditions, and in compliance with the regulatory standards that apply, the product return process may be carried out taking into account the following return policies defined by the Company and covered by current regulations:
- Right of withdrawal: By law, purchases made through non-face-to-face means, such as this Site, are subject to the Right of withdrawal.
- The claim must be made within five (5) business days following payment of the product and/or service, to the email info@preserva.bio
- Reversal of payment: Unlike the right of withdrawal in which the consumer seeks the resolution of the purchase and sale contract by his or her mere will, in the reversal of payment the money from the transaction that was carried out by electronic means and not in person is reversed by the same means. To request the reversal of the money you paid for your purchase through PRESERVA COLOMBIA S.A.S. We inform you that, in accordance with current regulations, your request must meet the following requirements:
- It must be a purchase made through PRESERVA COLOMBIA S.A.S. on this website and payment for said product must be made by electronic means of payment.
- In the payment reversal request, one of the causes indicated by law must be indicated and it is mandatory that it falls within one of the following:
The right of withdrawal is the possibility offered to the customer to request a refund of all the money paid as well as return the product received, within a period of five (5) business days following payment of the product.
What are the conditions for the client to exercise the right of withdrawal?
PRESERVA COLOMBIA S.A.S. It will only make money refunds in case of withdrawal of the credit card with which the purchase was made or in case of paying with Efecty, Baloto or PSE to the bank account of the owner of the purchase. The process of returning the money to the credit card may take from fifteen (15) to thirty (30) calendar days. If it is to the bank account, it may take up to thirty (30) calendar days after sending the documentation requested by PRESERVA COLOMBIA S.A.S, and/or the respective financial entity.
- When you have been a victim of fraud.
- When it corresponds to an operation that the person has not authorized.
- When the purchased product has not been received within the indicated time.
- With the product received, it is not the one that was purchased or it does not meet the characteristics reported about it.
- When the product received is defective.
- The user of the portal must make appropriate use of its content and not extract information that rests on the portal for personal or commercial use, use the content of the portal to deceive third parties or make them engage in activities contrary to the law and any activity led to the violation of rights of PRESERVA COLOMBIA S.A.S. suppliers, users or third parties.
- Any information or content of the website will be defined at any time unilaterally, autonomously and at the discretion of PRESERVA COLOMBIA S.A.S. and in no case does the use of this website by the visitor or user imply a restriction or limitation of any kind to this power of PRESERVA COLOMBIA S.A.S.
- The user authorizes the entry of temporary files or cookies that are saved on the computer due to the use of the portal and which are intended to improve the user’s experience.
- The photos on the website are part of the content and belong to PRESERVA COLOMBIA S.A.S. therefore they may not be reproduced without authorization.
- The visitor or user of the website will be responsible for any improper, illicit or abnormal use of the contents, information or services of the PRESERVA COLOMBIA S.A.S website.
- The visitor or user of the site, directly or through an intermediary, will not attack in any way against the PRESERVA COLOMBIA S.A.S. website, against its technological platform, its information systems or interfere with its normal functioning.
- The visitor or user of the site will not alter, block or carry out any other act that prevents the display or access of any content, information or services on the PRESERVA COLOMBIA S.A.S website. or that are incorporated into the websites linked to the PRESERVA COLOMBIA S.A.S website.
- The visitor or user of the PRESERVA COLOMBIA S.A.S. website will not send or transmit on or to this website, to other users or to any person, any obscene, defamatory, libelous, slanderous or discriminatory information PRESERVA COLOMBIA S.A.S., its officers or the persons responsible for the administration of this website.
- The visitor or user of the website will not incur in and from the website illicit conduct such as computer damage or attacks, interception of communications, copyright infringement, unauthorized use of terminals, identity theft, disclosure of secrets. or documentary falsifications.
- PRESERVA COLOMBIA S.A.S. will take appropriate legal or disciplinary measures and apply appropriate sanctions when a visitor or user violates any of the obligations and duties defined in these conditions of use.
- Any use of malicious Software that wishes to harm the normal use of the platform will result in the blocking of the subscription and the user, unsubscribing immediately and a report will be made to the competent authority.
- All contents, information, distinctive signs and works protected by copyright, included on the website without limitation – such as text, databases, graphics, images, photographs, video, sounds, music, computer programs, names domain names, trademarks, logo-symbols, emblems, trade names, mottos, utility models, industrial designs, etc. – are the property of PRESERVA COLOMBIA S.A.S. or of the organizations or people that are linked to this site through banners, links or links.
- The contents, texts, databases, designs, graphics, images, photographs, video, audio, sounds, music, computer programs and other works or intellectual creations included or linked on the website are protected by Colombian laws and international conventions. on intellectual property and copyright.
- The visitor or user of this website, directly or indirectly, may not in any way and under any circumstances: reproduce, copy, transform, modify, assign, transmit, disclose, publish, or distribute any information, content or property susceptible to protection. for intellectual property, industrial property or copyright that belong to PRESERVA COLOMBIA S.A.S. or of the organizations or people that are linked to this website through banners, links or links.
- The visitor or user of this website will use any information, content or goods susceptible to protection by intellectual property, industrial property or copyright found on the websites that are linked to this site through banners, links. or links, in accordance with the conditions of use of said websites.
- Any person who considers that their work or intellectual creation has been disclosed on this site in violation of their intellectual property rights, may notify this situation to the following email info@preserva.bio
The visitor or user of the website will be responsible for any improper, illicit or abnormal use of the contents, information or services of the PRESERVA COLOMBIA S.A.S website.
A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer. Upon accepting said file, it is created and the cookie is then used to obtain information regarding web traffic, and also facilitates future visits to a website. recurrent. Another function that cookies have is that with them web pages can recognize you individually and therefore provide you with the best personalized service on their website. Our website uses cookies to identify the pages that are visited and their frequency.
This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service on the websites, they do not give access to information from your computer or from you, unless you want it and provide it directly, visiting a website. You can accept or deny the use of cookies, however, most browsers automatically accept cookies as it serves to have a better web service. You can also change your computer settings to decline cookies. If they decline, you may not be able to use some of our services.
PRESERVA S.A.S. At any time, you may revoke, limit, modify, delete or add the provisions of these conditions of use.
Clients will submit PQRS via email.
The client presents his case, and in response PRESERVA COLOMBIA S.A.S. It requests confirmation of the order code or the name of the person who purchased for identification purposes, and also provides a brief explanation to process the PQR.
Once the case has been received, a response will be provided within one (1) to five (5) calendar days or immediately if the information can be verified. The response will be given by the same means in which PRESERVA COLOMBIA S.A.S. was contacted.
COLOMBIA S.A.S. The client understands that these are carried out with resources that come from legal activities and their conduct complies with the law and ethics. In the same sense, it undertakes to act within the legal framework in force in Colombia, complying with all the procedures, procedures and obligations contemplated in the law.
Our users must handle their account, as well as any other identification number or password of the User, with complete confidentiality, regardless of whether these have been provided by PRESERVA COLOMBIA S.A.S. or selected by the “User”. All activities carried out with your account such as: exchanges, queries, requests and other activities; will be your exclusive responsibility. Due to the above, whether or not the client has an account on the PRESERVA COLOMBIA S.A.S. page. It is necessary that you have electronic security devices and adopt the necessary measures to avoid, among others: the impersonation of the person, the use of your information by third parties, fraud, intrusions, viruses, spies and similar. Additionally, through these security devices the identity of the “user” can be verified.
By participating in our projects you are acquiring an environmental service corresponding to the conservation and/or planting and maintenance of the environment proportional to the value you decide to contribute according to the number of meters selected at the time of payment during the period of time that is defined in the project description.
This means that with the acquisition of our service, once the balance point defined in the description of each project is reached, PRESERVA COLOMBIA S.A.S. proceeds to implement the project with the objective of conserving and carrying out the respective maintenance of the environment required for the execution of the project during the proposed period of time. Additionally PRESERVA COLOMBIA S.A.S. will record such progress on the website, showing the implementation and administration process with reports of a maximum frequency of three months in which reports of environmental benefits will be included that include the total area conserved and/or planted, the number of trees planted, the measurements of water and/or carbon captures achieved and the amount of wages contracted during each period.
PRESERVA COLOMBIA S.A.S. is not responsible for damages caused by natural disasters or for consequences beyond its administration such as climate changes, weather effects, presence of pests, fires, dry plants, growth problems, etc. cases in which, if they happen, technical analyzes will be carried out to determine the alternatives and continue with the project.
In the event of not achieving the balance point of the project with a maximum period of up to one year after your contribution, PRESERVA COLOMBIA S.A.S. will allocate the resources to another of its environmental projects.
Please note that the products and/or services offered by PRESERVA COLOMBIA S.A.S. They constitute environmental services for the conservation and preservation of the environment without being obligations of result. The projects described on this website are described in an indicative manner.
These terms and conditions were updated on November 11, 2020.